FAQ

Frequently Asked Questions

Updated December 29th, 2012

 

Q) What are my options for renting a calculator?
Rent for a semester or school year.  Semester terms are four months and a school year is ten months from the date of the order (Example: You order your calculator for a semester on August 15th, we must receive your calculator before December 15th to avoid further charges).   You can still keep the calculator longer, you'll just continue to pay a discounted rate until the calculator is returned or the replacement fee is paid.

 

Q) What if I only need it for a month or two?  Like for summer school?
No problem.  Select the semester rental and complete your order as normal.  Upon your return of the calculator you'll receive a refund in the amount of the difference from the below amount and the semester charge you already paid, shipping charges not included.

                              1 month           2 months           3 months

Any model                  $15                  $25                    $30

 

Q) I'm done using the calculator, what now?
When you are ready to return the calculator, follow these steps:

1. Confirm the calculator is in the same condition as it was shipped to you and that it has the slide cover & battery cover;

2. Go to My Account and print your prepaid shipping label;

3. Attach the shipping label to the padded envelope provided by us for shipping the calculator;

4. Put the calculator into envelope and seal the envelope;

5. Drop the envelope in a blue USPS mailing bin at your local post office.  You're done!

 

Q) Is shipping included?
You have three options for shipping the calculator to you:

First Class mail, shipping is FREE.

Priority Mail, shipping is only $3.00 more!

Express Mail, shipping is $18.30.

We pay for return shipping via USPS First class mail. If you choose to return the calculator to us other than by the USPS prepaid shipping label provided, you are responsible for those shipping costs and are also required to use tracking on the package.

 

Q) When do you ship?
Orders placed before 2:00pm pacific time are shipped same day, Monday-Friday.
 

Q) How long till I get my calculator?
First-Class Mail – Approx. 4-7 business days.
Priority Mail – Approx. 2-3 business days.
Express-Mail - next day or 2nd day.
To check the estimated arrival time of Express-Mail packages, click here. Our zip code is 85048.

 

Q) Can I cancel an order?
You may cancel an order only as set forth in the Terms of Service.  You may cancel an order only on the same day as the order was placed provided that your order has not already been shipped.  In the event that an order has already shipped, you agree to have your credit card or debit card charged for the applicable shipping fee charged at that time.  The calculator will need to be received before any adjustments in billing will be made.

 

Q) I cancelled/dropped my class, do I have to pay for the rest of my contract?
In the event that you dropped/canceled your class you can return the calculator using the prepaid shipping label.  Upon receipt, we will handle your order in the same manner as above, "Need a calculator for a month or two."

Q) When can I expect a response to my e-mail?
Generally, we try to respond to e-mails within 24 hours. However, there are times when we receive a high volume of e-mails and responses may take longer.

Q) I lost/damaged the slide cover/battery cover, what happens now?
Send the calculator back to us with the damaged items using the prepaid shipping label at My Account. Upon receipt we will test the calculator and record the condition. At that time we will determine if any replacement fees (at our sole discretion) will be charged to your card and notify you in writing if any fees are charged.  Replacement slide covers are $12 and battery covers are $9.

Q) I lost/damaged my calculator, what is the cost and can I get another?
We understand that things happen, calculators get dropped, misplaced, or sometimes stolen. Please notify us immediately and we can ship out a replacement calculator via Priority Mail if you still need one for the rest of your subscription term. The replacement calculator will be shipped after your credit/debti card on file is charged the replacement rate for your model number located below. Please return damaged units to us using the prepaid shipping label at My Account so that we can determine if they can be salvaged. We may cancel your account for excessive loss/damage of calculators.

Calculator Replacement Fee:
Any model - $75
 

Q) What if I forget to update my credit/debit card?
You are responsible to keep your credit/debit card and billing information current at all times. This includes having the necessary funds or credit available to cover the monthly charge to your card.  If the card on file cannot be charged for whatever reason and it is not replaced before the next billing cycle, a fee of $10 will be added for each month fees are due.  After 50 days from the first failed attempt to charge your card, if the card has not been updated, the calculator must be returned within 10 days to avoid the calculator replacement fee being added to the past due fees. After 60 days from the first failed charge attempt, the entire rental term charge will be due along with a $10 fee for each month outstanding along with a calculator replacement fee.  Any fees that remain unpaid may be forwarded to a collection agency at the appropriate time and will also be subject to an additional collection agency fee of 25%. Customers account will be cancelled and prevented from renting in the future even after all fees and collection agency fees are paid. While accounts are in collections, they will still be charged the regular monthly fee and $10 late charge on the same date as the subscription began each month.

If an overdue account is assigned for collection, you agree to pay all reasonable collection costs, attorney fees, and court costs incurred. It is further agreed that all overdue accounts shall bear interest at the maximum rate allowed by law.

 

Q) Anything else I should know?
All our graphing calculators go through testing and cleaning before making it to the shelves. All graphing calculators available for rent here are property of Graphtor, LLC. Graphtor, LLC does not represent, is not affiliated with and is not sponsored by Texas Instruments Inc. TI logos and TI product names are unique registered trademarks of Texas Instruments Inc.